Refund Policy
Last Updated: July 28, 2026
At Needohshaggy.shop, customer satisfaction is our priority. We want you to enjoy your shopping experience with us. If you are not completely satisfied with your purchase, please contact our customer support team, and we will do our best to resolve the issue promptly.
Return & Refund Eligibility
You may request a return or refund under the following conditions:
-
The item is unused and in its original condition.
-
The item is returned with its original packaging (if applicable).
-
Your return request is submitted within 30 days after receiving your order.
To request a return or refund, please contact us first at:
Email: griffinlee2026@163.com
Please include the following information:
-
Order Number
-
Customer Name
-
Description of the issue
-
Photos or videos (if applicable)
Our support team will review your request and provide further instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
-
Order Number
-
Photos or videos clearly showing the issue
After reviewing your request, we will offer an appropriate solution, which may include:
-
Replacement
-
Full or partial refund
-
Other reasonable assistance
Refund Process
Once your refund request has been approved:
-
Refunds will generally be processed within 5–7 business days.
-
Refunds will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Non-Refundable Items
Refunds may not be available in the following situations:
-
Products damaged due to misuse, abuse, or improper handling.
-
Products returned without first contacting our customer support team.
-
Products that have been used, altered, or damaged after delivery (unless defective upon arrival).
-
Orders with incorrect or incomplete shipping information provided by the customer.
-
Returned items that do not meet the eligibility requirements stated above.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accepted before the order has been processed or shipped.
Once an order has been shipped, it cannot be canceled. However, you may request a return in accordance with this Refund Policy after receiving the package.
Return Shipping
Customers are responsible for return shipping costs unless:
-
The item arrived damaged.
-
The wrong item was shipped.
-
The product has a verified manufacturing defect or quality issue.
Please contact our customer support team before sending any return package. Returns sent without prior authorization may experience processing delays.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Company Name
Putian Yunzhongyu Electronic Commerce Co., Ltd.
Contact Person
Yonghang Li
Website
https://needohshaggy.shop/
Business Address
Room 904, Building 4, No. 1033 Dongyuan West Road, Longqiao Street, Chengxiang District, Putian City, Fujian Province 351100, China
Important Notice
Before initiating a payment dispute or chargeback through your bank or payment provider, we kindly ask that you contact our customer support team first.
We are committed to resolving any issues fairly and as quickly as possible, and most problems can be resolved through direct communication without the need for a formal dispute.